Contact Sell The Car

Sarah S

I sold my car with sellthecar.co.uk today. I was a bit nervous about selling my non working car like this because of all the car scamming stories you hear and they quoted quite a lot more than anywhere else I had tried so I thought it was too good to be true but they were really easy to deal with and very friendly. It was seamless from start to finish. The man from copart who came and loaded my car onto his vehicle was a really lovely man who was very friendly and professional. He rang me to let me know an estimated time and couldn't have been nicer. I was a bit worried when the payment didn't go in straight away because they said it should be in within 20 minutes (usually I wouldn't expect a payment that quickly, but that was what they said) I rang them a couple of times about it and the lady I spoke to did not brush me off at all. She was very helpful and polite and gave me the number to the payments department (I had also spoken to her earlier about the documents I needed to get ready and she had gone through that with me) When I spoke to the payments department they said they were running a bit behind but would make sure my payment went in in the next half an hour which it did. It was still in my account within 3 and a half hours. If that's behind then that's really good. Also I hadn't spoken to anyone about the amount of money I was getting since the original quote in the e-mail and I'm a bit cynical so was expecting less in my account but the original quote was what I got. Customer service and communication from this company are extremely good. I don't usually write reviews but my experience was so much better than expected.